Journal

From Our Hands To Your Home

From Our Hands To Your Home

10/08/2026

Home décor orders are prepared with care—not same-day warehouse picks. This timeline explains how cartvello moves from checkout to your door.

Production: 3–5 business days

After payment succeeds, we prepare your order. Business days exclude weekends and holidays. Support questions are answered Monday–Friday, 09:00–16:00 GMT+0, usually within 1–2 business days.

Shipping: flat rate and transit

Shipping is typically a flat $4.95 USD worldwide. We fulfill orders carefully from our partners; contact and return address: THON 2,Xã Tông Lạnh,Thuận Châu,Sơn La, Viet Nam. Transit commonly takes 5–10 business days after dispatch and varies by destination.

Tracking and customs

Tracking is sent when available. Import duties or taxes abroad are the buyer’s responsibility. Provide a complete address at checkout to avoid delays.

  • Currency: USD at checkout and for refunds.
  • Edits: only before production starts—contact [email protected] quickly.
  • Returns: personalized pieces follow the Refund & Return policy; approved returns go to THON 2,Xã Tông Lạnh,Thuận Châu,Sơn La, Viet Nam.

Plan gifts with production plus transit in mind, and your woven décor arrives without last-minute stress.