Contact details

• Store: cartvello
• Email: [email protected]
• Phone: +1 202-555-0147
• Address: THON 2,Xã Tông Lạnh,Thuận Châu,Sơn La, Viet Nam
• Website: cartvello.com

Hours and response time

Support hours: Monday–Friday, 09:00–16:00 GMT+0. We typically respond within 1–2 business days. Messages sent on weekends or holidays are handled on the next business day.

How we can help

• Order status, tracking, and delivery questions
• Product details for baskets, wall art sets, pillows, or lanterns
• Shipping destinations, flat-rate shipping, and estimated timelines
• Shop-error or defect issues on décor pieces
• Care tips for woven fibers, prints, and ceramics
• Payment, refund timing, and invoice questions

For faster help, include your order number and a short description of the issue. Approved returns, when applicable, should be sent to THON 2,Xã Tông Lạnh,Thuận Châu,Sơn La, Viet Nam.